Privacy Policy

Last updated: December 2025

1. About this Policy

This Privacy Policy explains how New Realm Homes (ABN 93 432 530 771) (“we”, “us”, or “our”) collects, stores, uses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are committed to protecting your privacy and ensuring that any personal information you share with us is handled securely and responsibly.

By using our website https://www.newrealmhomes.com.au or engaging with us (for example, by submitting an enquiry or signing an agreement), you agree to this Privacy Policy.

2. What Information We Collect

We collect personal information directly from you when you:

  • Submit an enquiry, quote request, or application form

  • Communicate with us by email, phone, or social media

  • Visit or interact with our website or digital services

  • Engage us for design, building, or construction services

The personal information we may collect includes:

  • Your name, address, and contact details (phone, email)

  • Project information or site details you provide

  • Your preferences and communications with us

We do not intentionally collect sensitive information (such as health or biometric data).

3. How We Collect Information

We collect personal information in the following ways:

  • Directly from you — through forms, emails, or phone conversations.

  • Automatically — when you use our website, through cookies, web beacons, or analytics tools (e.g. Google Analytics, Meta Pixel).

  • From third-party integrations — for example, if you submit your details via our CRM or online advertising forms.

You can disable cookies in your browser settings; however, this may limit certain website functionality.

4. Why We Collect and Use Your Information

We collect and use personal information for purposes such as:

  • Responding to enquiries and providing quotes

  • Delivering our building and design services

  • Managing projects, contracts, and client relationships

  • Sending updates, proposals, and documents

  • Improving our website and marketing performance

  • Complying with our legal and record-keeping obligations

We may also use your contact information to send you updates or marketing communications. You can opt out of these at any time.

5. Disclosure to Third Parties

We only share personal information when necessary to deliver our services or meet legal requirements.

This may include sharing information with:

  • Service providers who support our operations (e.g. CRM, website hosting, analytics, marketing tools, financial software)

  • Professional advisers (e.g. accountants, legal advisers)

  • Regulatory authorities when required by law

Some of these third parties may operate or store data outside Australia. Where this occurs, we take reasonable steps to ensure that any overseas recipients comply with the APPs or similar privacy protections.

We will never sell your personal information.

6. Data Storage and Security

We store personal information securely using trusted platforms (e.g. Microsoft, Google, and reputable CRM systems).
We use appropriate physical, electronic, and administrative safeguards to prevent unauthorised access, misuse, or loss of data.

If a data breach occurs that may cause serious harm, we will comply with the Notifiable Data Breaches Scheme and notify both affected individuals and the Office of the Australian Information Commissioner (OAIC).

7. How Long We Keep Your Information

We keep your information only for as long as it is needed for the purpose it was collected, or as required by law (e.g. for accounting or warranty purposes).
When no longer needed, personal data is securely deleted or anonymised.

8. Your Rights and How to Access or Correct Your Data

You have the right to:

  • Request access to personal information we hold about you

  • Ask us to correct or update inaccurate information

  • Withdraw consent to receive marketing communications

To make a request, contact us using the details below. We may require proof of identity before processing your request.

If you believe we have breached your privacy, please contact us directly. We take complaints seriously and will investigate promptly.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

9. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

  • Improve site performance and user experience

  • Analyse traffic via Google Analytics

  • Measure the effectiveness of digital marketing

Cookies do not identify you personally but help us understand visitor behaviour. You can disable cookies through your browser, although some functions may be limited.

10. Marketing and Communication Preferences

We may occasionally contact you by email, SMS, or phone with updates about our services, promotions, or industry news.

You can opt out at any time by:

  • Clicking the unsubscribe link in our emails

  • Replying “STOP” to SMS messages

  • Contacting us using the details below

We will action all unsubscribe requests promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect business or legal changes.
The latest version will always be available at https://www.newrealmhomes.com.au/privacy-policy.
The “Last Updated” date at the top indicates when it was most recently revised.

12. Contact Us

If you have questions or concerns about how we handle personal information, or wish to access, correct, or delete your data, please contact us:

Privacy Officer
New Realm Homes
Email: info@newrealmhomes.com.au
Website: www.newrealmhomes.com.au
Mailing Address: 2 Olanda Court, Vermont, Victoria, Australia, 3133